Follow one order from customer booking to final delivery — see how all three apps work together.
This page walks through one complete order so you can see how the customer app, your dashboard, and the rider app connect. No technical steps — just what happens in real life at a laundry store.
A customer opens the mobile app, chooses a date and time, and confirms pickup. Your dashboard immediately shows a new order. The customer gets a confirmation on their phone.
From Pickups & Deliveries on your dashboard, you assign a rider. The rider's phone buzzes with a new job. The customer is notified that a rider is on the way.
Rider reaches the customer, marks arrived, notes what was collected, and collects payment if due. The order moves to 'In Process' at your store. Your washing team sees it on the orders list.
Staff update the order through wash, dry, and press stages. When finished, they mark it Ready. Customer gets a notification that clothes are almost done.
If delivery: you create a delivery job, rider drops clothes at customer's home and collects any balance. If pickup: customer visits your store and you hand over clothes and close payment.
Order is marked Delivered. Payment is fully recorded on the Payments page. Customer sees completed status in the app. You can review the job in reports to track turnaround time and revenue.
Every step is visible to the right person at the right time. Fewer phone calls, fewer lost garments, faster payments, and happier customers — that is what laundry billing software and a connected laundry application are meant to deliver.